Shipping policy
Shipping Policy
At Kit-ebikes, we strive to get your order to you as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, shipping methods, and delivery expectations.
Shipping Locations
We currently ship domestically within Canada and the USA.
Processing Times
All orders are processed and shipped within 4 business days from the date of purchase. Please note that orders placed on weekends or holidays will begin processing on the next business day.
Shipping Methods
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Bikes: Shipped via couriers to ensure safe and timely delivery.
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Accessories: Shipped via postal service for cost-effective and reliable delivery.
Delivery Times
Shipping times vary based on destination and carrier. Estimated delivery times will be provided at checkout. Please note that unexpected delays due to weather, carrier issues, or other circumstances beyond our control may occur.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information to monitor your shipment’s progress.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please contact us at [your email] for assistance. We will work with the carrier to resolve any issues.
For any further inquiries, feel free to reach out to our support team at letsgofly@kitebikes.com.